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Understanding CRM and Microsoft CRM Products

Microsoft CRM Demo
Develop profitable customer relationships through lead and opportunity management, incident management, a searchable knowledgebase, and reporting tools with Microsoft Business Solutions CRM modules. Built using Microsoft .NET-connected technologies, Microsoft CRM is easy to deploy, integrate, and customize.

Microsoft Business Solutions CRM Customer Service Demo
View this Web demo to see how Microsoft CRM Customer Service helps employees deliver superior service, reduce support costs, and improve customer retention.
Microsoft Business Solutions CRM Demo
Watch this demo to see a few highlighted features of Microsoft CRM.
Microsoft Business Solutions CRM Sales Overview Demo

View this Web demo clip for a quick glimpse of how Microsoft Business Solutions CRM Sales helps your sales team work without limits—from both Microsoft Outlook and the Web—with access to complete customer and product information, powerful reporting capabilities, and customizable workflow processes for managing all stages of the sales cycle.

Comparison of Features in Microsoft CRM Standard and Professional Editions


CRM Resources

Guide to a Successful Implementation  
Microsoft Business Solutions CRM Overview  
Microsoft Business Solutions CRM Brochure